Privacy Policy

At Morning Star Home Care ("Morning Star Home Care," "we," "our," or "us"), we are committed to protecting your privacy and treating your personal information with respect, confidentiality, and professionalism. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, request services, or apply for employment.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with us, we may collect information including:

Personal Information

• Name
• Mailing address
• Telephone number
• Email address
• Emergency contact information
• Insurance information
• Long-Term Care insurance information
• Medicaid program information
• Service preferences

Health-Related Information

When necessary to coordinate home care services, we may collect limited health- related information such as:

• Care needs
• Mobility status
• Diagnoses
• Care plans
• Medication reminder information
• Physician information
• Hospital discharge information

We collect only the information reasonably necessary to provide our services.

Employment Information

If you apply for employment, we may collect:

• Resume
• Employment history
• Professional references
• Certifications
• Background screening information
• Driver's license information (when applicable)

Information Collected Automatically

When visiting our website, certain information may automatically be collected, including:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of your visit
• Referral source
• General website usage statistics

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember visitor preferences
• Understand website traffic
• Improve user experience

We may also use website analytics tools to better understand how visitors interact with our website. This information is used only to improve our website and services.

You may disable cookies through your browser settings; however, some features of our website may not function properly.

How We Use Your Information

We may use your information to:

• Respond to inquiries
• Schedule consultations
• Coordinate home care services
• Communicate with clients and families
• Process referrals
• Process employment applications
• Improve our services
• Comply with applicable laws and regulations
• Protect the safety of our clients and staff

Email and Text Message Communications

If you provide your phone number or email address, you authorize Morning Star Home Care to contact you regarding:

• Service inquiries
• Consultation requests
• Scheduling
• Care coordination
• Employment applications
• Billing or administrative matters

Standard messaging and data rates may apply based on your mobile carrier.

You may opt out of promotional communications at any time. Service-related communications may continue while you are receiving services.

When We Share Information

We respect your privacy and do not sell, rent, or trade your personal information.
Information may be shared only when appropriate with:

• Authorized family members or legal representatives
• Healthcare providers involved in your care
• Long-Term Care insurance companies
• Medicaid or other government programs
• Emergency responders
• Government agencies when required by law
• Trusted vendors who assist us in operating our business and who are required to protect your information

We share only the information necessary for the intended purpose.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, or disclosure.

Although we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain information only for as long as necessary to:

• Provide services
• Meet legal and regulatory obligations
• Resolve disputes
• Maintain business records
• Enforce our agreements

When information is no longer required, it is securely destroyed or deleted when appropriate.

Third-Party Websites

Our website may contain links to third-party websites. Morning Star Home Care is not responsible for the privacy or security practices of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children through our website.

Your Privacy Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your information
• Ask questions regarding our privacy practices

Certain information may be retained as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated Effective Date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Morning Star Home Care

Serving Hartford and Litchfield Counties, Connecticut.

Our Commitment

Your trust is important to us. Morning Star Home Care is committed to protecting your privacy while providing compassionate, dependable, and professional non-medical home care services to every client and family we serve.